Comments on: Quick! Call the Police! Uncovering prejudice among your customers http://blog.highlandbusinessresearch.com/2008/06/11/quick-call-the-police-uncovering-prejudice-among-your-customers/ Travel industry thinking from Stephen Budd and Vicky Brock at Highland Business Research Tue, 30 Mar 2010 16:06:34 +0100 http://wordpress.org/?v=2.8.1 hourly 1 By: Stephen http://blog.highlandbusinessresearch.com/2008/06/11/quick-call-the-police-uncovering-prejudice-among-your-customers/comment-page-1/#comment-967 Stephen Wed, 11 Jun 2008 11:54:48 +0000 http://blog.highlandbusinessresearch.com/?p=114#comment-967 Thanks Todd. I think the frustrating thing is that if you are talking to a customer, the customer is often going to tell you what they think you want to hear as opposed to the more honest answers in a neutral setting like Tripadvisor. A thought I had after finishing that post was that, in addition to talking to a policeman, it would be useful to know an anthropologist as I bet they would have fascinating insights in unspoken cultural expectations. Thanks Todd.

I think the frustrating thing is that if you are talking to a customer, the customer is often going to tell you what they think you want to hear as opposed to the more honest answers in a neutral setting like Tripadvisor.

A thought I had after finishing that post was that, in addition to talking to a policeman, it would be useful to know an anthropologist as I bet they would have fascinating insights in unspoken cultural expectations.

]]> By: todd lucier http://blog.highlandbusinessresearch.com/2008/06/11/quick-call-the-police-uncovering-prejudice-among-your-customers/comment-page-1/#comment-966 todd lucier Wed, 11 Jun 2008 11:35:49 +0000 http://blog.highlandbusinessresearch.com/?p=114#comment-966 That's an eye opener.... indeed, the things we don't know about our guests impressions makes a big impact. Nice to know before they come, but also important to capture impressions when folks are leaving a tourism business. Wouldn't it be nice to know before they posted their review on tripadvisor? cheers. t. That’s an eye opener…. indeed, the things we don’t know about our guests impressions makes a big impact. Nice to know before they come, but also important to capture impressions when folks are leaving a tourism business. Wouldn’t it be nice to know before they posted their review on tripadvisor?
cheers.
t.

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