Comments on: Get to grips with monitoring online reviews and comments http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/ Travel industry thinking from Stephen Budd and Vicky Brock at Highland Business Research Fri, 18 Dec 2009 11:35:37 +0000 http://wordpress.org/?v=2.8.1 hourly 1 By: Vicky http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-634 Vicky Thu, 28 Feb 2008 08:21:12 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-634 Many thanks Fabienne - I am looking forward to a day of blogging from the Tourism Innovation Day today! I genuinely believe more businesses would benefit from getting over the fear of what people are saying on Tripadvisor, and pull it in to thier site to celebrate positive word of mouth if they are achieving it. bye! Many thanks Fabienne – I am looking forward to a day of blogging from the Tourism Innovation Day today! I genuinely believe more businesses would benefit from getting over the fear of what people are saying on Tripadvisor, and pull it in to thier site to celebrate positive word of mouth if they are achieving it.

bye!

]]> By: Fabie http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-633 Fabie Wed, 27 Feb 2008 22:31:39 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-633 Hello Vicky, Thank you for an excellent post for our industry! I am a fervent admirer of your blog. I wasn't aware of BuzzMonitor and will also check managingnews.com. Here in Australia TripAdvisor is one of the most well-known tool. Their owner-RSS feed possibility is excellent and I am sure many B&B owners would like to be able to maximise their exposure by pulling it into their site. I myself use Google Alerts as well as it is just so easy and comes straight to my mailbox. In this world of information-overload (they have an ad here in Australia saying that a 7 year old kid has now been exposed to the same amount of information that an 80 year old one generation ago) it is just what I need! Looking forward to your next post! fabie Hello Vicky,

Thank you for an excellent post for our industry! I am a fervent admirer of your blog.

I wasn’t aware of BuzzMonitor and will also check managingnews.com.

Here in Australia TripAdvisor is one of the most well-known tool. Their owner-RSS feed possibility is excellent and I am sure many B&B owners would like to be able to maximise their exposure by pulling it into their site.

I myself use Google Alerts as well as it is just so easy and comes straight to my mailbox. In this world of information-overload (they have an ad here in Australia saying that a 7 year old kid has now been exposed to the same amount of information that an 80 year old one generation ago) it is just what I need!

Looking forward to your next post!
fabie

]]> By: Travel Blog Carnival Posts: Week 7/8 - Holiday Planning & Travel Guide http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-631 Travel Blog Carnival Posts: Week 7/8 - Holiday Planning & Travel Guide Sun, 24 Feb 2008 14:42:59 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-631 [...] Get to grips with online reviews and comments Social Media versus search Never keep your money in one place McDonald’s bathrooms are life savers [...] [...] Get to grips with online reviews and comments Social Media versus search Never keep your money in one place McDonald’s bathrooms are life savers [...]

]]> By: Vicky http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-628 Vicky Sat, 23 Feb 2008 09:01:37 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-628 <p>Ah Guido, many thanks for picking this post for <a href="http://www.happyhotelier.com/2008/02/23/travel-blog-carnival-week-8/" rel="nofollow">week 8 of the Travel Blog Carnival</a>. I appreciate typists prefer short titles, but sadly search engines don't ;-) A great selection, many thanks again! Ah Guido, many thanks for picking this post for week 8 of the Travel Blog Carnival. I appreciate typists prefer short titles, but sadly search engines don’t ;-) A great selection, many thanks again!

]]> By: Happy Hotelier » Blog Archive » Travel Blog Carnival Week 8 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-627 Happy Hotelier » Blog Archive » Travel Blog Carnival Week 8 Fri, 22 Feb 2008 23:35:34 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-627 [...] I am a slow two finger typist, I do suggest she abbreviates her blog title - gives us in her post Get to grips with monitoring online reviews and comments | Tracking Tourism: The Tourism Research Bl..., subtitled “Time to stop searching and start finding” (again very long!) some very [...] [...] I am a slow two finger typist, I do suggest she abbreviates her blog title – gives us in her post Get to grips with monitoring online reviews and comments | Tracking Tourism: The Tourism Research Bl…, subtitled “Time to stop searching and start finding” (again very long!) some very [...]

]]> By: Vicky http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-625 Vicky Wed, 20 Feb 2008 18:00:25 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-625 oooh - sexy tool! Definitely one for the bloggers summit to discuss! oooh – sexy tool! Definitely one for the bloggers summit to discuss!

]]> By: Claude http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-624 Claude Wed, 20 Feb 2008 17:44:28 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-624 Vicky, Seems the buzzmonitor team will launch soon a new tool see http://www.managingnews.com/ they say "Managing News, a tool that helps you track and analyze social and mainstream media, and then collaborate and act on it." smart guys :-) Could talk about this needs and a tourism tool with other bloggers at ITB Great tools need great human brain, isn't it ! Claude Vicky,

Seems the buzzmonitor team will launch soon a new tool

see http://www.managingnews.com/

they say “Managing News, a tool that helps you track and analyze social and mainstream media, and then collaborate and act on it.”

smart guys :-)

Could talk about this needs and a tourism tool with other bloggers at ITB

Great tools need great human brain, isn’t it !

Claude

]]> By: Vicky http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-623 Vicky Wed, 20 Feb 2008 16:06:35 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-623 <p>Thanks for those suggestions Claude. I'm off to check out wikio now as I don't know it.</p> <p>I agree regards the Open Source app for the tourism industry, but I don't think it would take too much customization to tweak something like BuzzMonitor (which is itself based on Drupal).</p> <p>I've seen the World Bank's BuzzMonitor in action and I think it comes very close to what the industry needs, because they're taking a global, multi-language view, then breaking that down into specific levels of priviledges so that people only see that part of the information that they need to see.</p> <p>When I saw Pierre talk about this in Washington last year, he also mentioned that they were working with a company to try and automate the process of understanding to what extent the thrust of comments were positive and negative.</p> <p>Perhaps Pierre will comment if the BuzzMonitor finds this thread!</p> <p>Thanks again for sharing your thoughts Claude!</p> Thanks for those suggestions Claude. I’m off to check out wikio now as I don’t know it.

I agree regards the Open Source app for the tourism industry, but I don’t think it would take too much customization to tweak something like BuzzMonitor (which is itself based on Drupal).

I’ve seen the World Bank’s BuzzMonitor in action and I think it comes very close to what the industry needs, because they’re taking a global, multi-language view, then breaking that down into specific levels of priviledges so that people only see that part of the information that they need to see.

When I saw Pierre talk about this in Washington last year, he also mentioned that they were working with a company to try and automate the process of understanding to what extent the thrust of comments were positive and negative.

Perhaps Pierre will comment if the BuzzMonitor finds this thread!

Thanks again for sharing your thoughts Claude!

]]> By: Claude http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/comment-page-1/#comment-622 Claude Wed, 20 Feb 2008 15:45:14 +0000 http://blog.highlandbusinessresearch.com/2008/02/20/get-to-grips-with-monitoring-online-reviews-and-comments/#comment-622 I agree, user reviews and travel 2.0 realities take time, money and knowledge to manage. I use this tools: Google, Google reader and Google blog search http://www.sphere.com A blog search engine, userfriendly but lack of content at this time Technorati This aggregator: http://digg.com/ and http://www.wikio.com/ (great tool) Thanks for the info about BuzzMonitor Could be cool if we had a special Open Source application for the tourism industry ;-) Best regards from France Claude I agree, user reviews and travel 2.0 realities take time, money and knowledge to manage.

I use this tools:

Google, Google reader and Google blog search

http://www.sphere.com
A blog search engine, userfriendly but lack of content at this time

Technorati

This aggregator:

http://digg.com/
and
http://www.wikio.com/ (great tool)

Thanks for the info about BuzzMonitor

Could be cool if we had a special Open Source application for the tourism industry ;-)

Best regards from France

Claude

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